It reports only a success or fail and gives no further information. Through the printer’s console, there is a Test button on the page where you set-up the SMTP server name/address. If you’re doing this remotely you of course have to ask someone near the printer to do the scan for you. The only way to check it is working is to do a test scan and hope that the error message guides you. On a Ricoh printer, there is no test facility when using the admin web pages to do set-up. For instance, if the email server thinks you are spamming then it will generally return an error here.
#TEST SEND TO EMAIL RICOH WEB MONITOR CODE#
Within the SMTP connection the SMTP server will return a specific error code and more importantly an error message that often includes very useful details. You’d hope that the printer would tell you at which stage it failed and give you information from that failure. The communications with the email server can fail in various ways. It’s even worse when doing the set-up, whether through the printer’s console or through its admin web page. When the scan-to-email fails normally you get a not very useful error message. This is mostly because the printers that I’ve used do not give useful troubleshooting or debugging help. Setting up scan-to-email is always a bundle of laughs however!
That’s better than scan to a network share for many reasons including many businesses now longer having a file-server, instead using cloud storage and it’s better for data-protection as the scan goes one recipient rather than sitting in a share folder that anyone can access.
Scan-to-email is a very useful feature on multi-function printers. That’s where you give the printer the SMTP details for your email server, and users can then scan to their inbox.
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